Ombudsman complaints

Ombudsman's recommendations carried out on time

Compliance outcomes recorded as delivered on time. 2025-26. Higher is better. Source: Local Government and Social Care Ombudsman: annual review data, 2025-26.

Every council, highest first
Position	Council	Figure
1	Bracknell Forest	100.0%
1	Doncaster	100.0%
1	Herefordshire	100.0%
1	Kingston upon Hull	100.0%
1	Kingston upon Thames	100.0%
1	Luton	100.0%
1	North East Lincolnshire	100.0%
1	Plymouth	100.0%
1	Salford	100.0%
1	Solihull	100.0%
1	South Tyneside	100.0%
1	Southend-on-Sea	100.0%
1	Sutton	100.0%
1	Wolverhampton	100.0%
15	Bury	94.1%
16	Hammersmith and Fulham	93.3%
16	Liverpool	93.3%
16	Wokingham	93.3%
19	Buckinghamshire	93.0%
20	Tameside	92.9%
21	West Northamptonshire	92.5%
22	Coventry	92.3%
23	Cumberland	91.7%
24	Wigan	90.9%
25	Bradford	90.5%
26	Southampton	90.0%
27	North Yorkshire	89.2%
28	Leeds	87.5%
28	Thurrock	87.5%
30	Dorset	86.1%
31	Bath and North East Somerset	85.7%
31	Calderdale	85.7%
31	Cornwall	85.7%
31	County Durham	85.7%
35	Bournemouth, Christchurch and Poole	84.2%
36	Central Bedfordshire	83.3%
37	Dudley	81.8%
37	Wirral	81.8%
39	Richmond upon Thames	80.0%
39	Rochdale	80.0%
39	Sefton	80.0%
42	Stockport	78.6%
43	Isle of Wight	77.8%
43	North Tyneside	77.8%
43	Northumberland	77.8%
43	Portsmouth	77.8%
47	Barnet	77.4%
48	Kirklees	76.9%
48	Westminster	76.9%
50	Birmingham	76.6%
51	Islington	76.2%
51	Medway	76.2%
53	Cheshire West and Chester	75.0%
53	Reading	75.0%
53	Wandsworth	75.0%
53	York	75.0%
57	Waltham Forest	74.4%
58	Redbridge	73.8%
58	Southwark	73.8%
60	Manchester	73.1%
61	Brighton and Hove	72.2%
62	Hounslow	71.4%
62	Shropshire	71.4%
64	Haringey	70.8%
65	Camden	70.0%
66	Tower Hamlets	68.6%
67	Leicester	66.7%
67	Westmorland and Furness	66.7%
67	Wiltshire	66.7%
67	Windsor and Maidenhead	66.7%
71	Cheshire East	65.6%
72	Hackney	65.0%
73	North Northamptonshire	64.7%
74	Sheffield	64.0%
75	Greenwich	63.6%
76	Harrow	63.2%
77	East Riding of Yorkshire	62.5%
78	Brent	62.1%
79	Bristol	61.9%
80	Somerset	61.8%
81	Milton Keynes	61.1%
82	Lewisham	60.5%
83	Halton	60.0%
84	Lambeth	59.6%
85	Sandwell	58.3%
86	Croydon	57.1%
86	Newcastle upon Tyne	57.1%
86	Trafford	57.1%
89	Bromley	55.1%
90	Newham	54.8%
91	Barking and Dagenham	53.8%
92	Ealing	53.3%
93	Enfield	51.5%
94	Derby	50.0%
94	Hillingdon	50.0%
94	Stoke-on-Trent	50.0%
94	Walsall	50.0%
98	Kensington and Chelsea	42.9%
98	Knowsley	42.9%
98	North Somerset	42.9%
101	Havering	40.0%
102	South Gloucestershire	30.8%
103	Bolton	14.3%
103	Slough	14.3%

No figure for: Barnsley, Bedford, Bexley, Blackburn with Darwen, Blackpool, Darlington, Gateshead, Hartlepool, Merton, Middlesbrough, North Lincolnshire, Nottingham, Oldham, Peterborough, Redcar and Cleveland, Rotherham, Rutland, St. Helens, Stockton-on-Tees, Sunderland, Swindon, Telford and Wrekin, Torbay, Wakefield, Warrington, West Berkshire.