Council housing

Tenants' complaints answered on time

Stage 1 complaints responded to within the Housing Ombudsman's timescales (CH02). 2024-25. Higher is better. Source: Regulator of Social Housing: Tenant Satisfaction Measures 2024/25.

Every council, highest first
Position	Council	Figure
1	Bury	100.0%
1	North Tyneside	100.0%
1	Nottingham	100.0%
1	Oldham	100.0%
1	Salford	100.0%
6	Doncaster	99.7%
7	Stockport	99.3%
8	Wolverhampton	98.9%
9	Blackpool	98.7%
10	Derby	97.8%
11	Kingston upon Hull	96.3%
12	Enfield	95.5%
13	Leeds	94.7%
14	Shropshire	94.2%
14	Wiltshire	94.2%
16	Bournemouth, Christchurch and Poole	94.0%
17	Kensington and Chelsea	93.9%
18	Swindon	93.7%
19	Hammersmith and Fulham	93.3%
20	Barnsley	93.0%
21	South Tyneside	92.6%
22	Medway	92.4%
23	Sutton	90.8%
24	Thurrock	90.6%
25	Camden	89.3%
26	Westmorland and Furness	88.9%
27	Waltham Forest	88.7%
28	Westminster	83.0%
29	Havering	82.6%
30	Birmingham	82.5%
31	East Riding of Yorkshire	82.3%
32	Luton	82.2%
33	Brent	81.8%
34	Barnet	81.2%
35	Darlington	79.9%
36	Somerset	79.6%
37	Rotherham	78.1%
38	Barking and Dagenham	76.8%
39	Redbridge	76.3%
40	Dudley	74.7%
41	Solihull	73.6%
41	West Northamptonshire	73.6%
43	Cornwall	73.5%
44	Brighton and Hove	72.9%
45	Leicester	72.6%
46	Wandsworth	71.0%
47	Tower Hamlets	70.7%
48	Haringey	70.0%
49	Kirklees	69.6%
50	Southend-on-Sea	69.5%
51	Northumberland	69.0%
52	Southampton	68.6%
53	North Yorkshire	68.5%
54	Stoke-on-Trent	67.7%
55	Newham	67.6%
56	Hackney	67.4%
57	Gateshead	66.8%
58	Wokingham	66.7%
59	Sheffield	63.7%
60	Newcastle upon Tyne	62.6%
61	Bristol	62.0%
62	Ealing	60.9%
63	Hillingdon	60.2%
64	Harrow	58.4%
65	Kingston upon Thames	55.9%
66	Portsmouth	55.4%
67	York	54.7%
68	Greenwich	54.4%
69	Milton Keynes	53.2%
70	Central Bedfordshire	50.5%
71	Wigan	48.5%
72	Reading	47.9%
73	Cheshire West and Chester	47.0%
74	Manchester	46.6%
75	Hounslow	42.4%
76	North Northamptonshire	40.4%
77	Sandwell	38.2%
78	Lambeth	36.3%
79	Croydon	35.5%
80	Lewisham	34.2%
81	Slough	30.0%
82	Southwark	27.1%

No figure for: Bath and North East Somerset, Bedford, Bexley, Blackburn with Darwen, Bolton, Bracknell Forest, Bradford, Bromley, Buckinghamshire, Calderdale, Cheshire East, County Durham, Coventry, Cumberland, Dorset, Halton, Hartlepool, Herefordshire, Isle of Wight, Islington, Knowsley, Liverpool, Merton, Middlesbrough, North East Lincolnshire, North Lincolnshire, North Somerset, Peterborough, Plymouth, Redcar and Cleveland, Richmond upon Thames, Rochdale, Rutland, Sefton, South Gloucestershire, St. Helens, Stockton-on-Tees, Sunderland, Tameside, Telford and Wrekin, Torbay, Trafford, Wakefield, Walsall, Warrington, West Berkshire, Windsor and Maidenhead, Wirral.